Return & Return Policy
    
Refund Policy
Under the following circumstances, refund is possible. The due amount will be charged back to the originating account. All refunds are processed and submitted to the bank within 7 working days* of receipt of your refund request. Thereafter, the bank will process the credit to your credit card. The time frame for the credit to manifest in your credit card statement is defined by the bank.

• We offer a full refund, in case an order is not fulfilled, although this is very rare.
• We are not able to deliver your orders due to the products out of stock.
• Cancellation of order. Please see Order Cancellation Policy below.

Cancellation Policy
For orders need to be cancel please note the following:

• To cancel an order you must email us five days in advance before date of delivery at order@floralzone.my otherwise it is not possible to cancel the order anymore.
• Orders cannot be cancelled once they have been reserved, designed and are on delivery.
• Orders cannot be cancelled once they have been attempted for delivery and can not be completed because recipient is unavailable. There will be RM 10 re-delivery charge.
• Orders that are placed with incorrect information (i.e. wrong address) that prevents direct delivery cannot be cancelled or refunded.
• For cake deliveries and items that requires reservations, please kindly note that there will be no cancellation allowed after the order is confirmed. In the event that cancellation is needed, the order will still be chargeable at the full price.
• All transactions are final.
• We reserve the right to refuse service on any order which may contain bad language, insufficient or incorrect delivery details or do not comply with our policies. In addition, all orders which fail our strict validation process will be automatically cancelled. In any case, a $10 administration fee will apply and you will be notified via email or phone.