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Happy Sheets
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FAQ
(Frequent Asked Questions)
- What happen if I selected an item and
put into the shopping cart but do not
proceed for a period of time?
Merchandise that has been put on the
shopping cart will be reserved for a
period of 4 hours for further
execution by user. After this period,
the merchandise would be taken out
from the cart (quantity be reduced to
0 upon checkout) and be available for
other customers.
- When will I be billed?
Your credit card will not be billed
until your order is ready to be
shipped out. Please note that
all products are subject to
availability.
- Do I have a choice in currency payment?
At FloralZone.my , we only transact
in RM Ringgit Malaysia.
- What if I want to return my product?
Please refer to our
Returns
Policy
- Is my privacy protected?
Please refer to our Privacy
Policy.
- Is my credit card information secure on
the Internet?
We work to protect the security of
your information during transmission
by using Secure Sockets Layer (SSL)
software, which encrypts information
you input. As for credit card
information that you entered during
the purchasing process, it would pass
through our site to payment provider
that we used; it is invisible to us.
Please refer to our Privacy
Policy for more details.
- When do I expect to receive the
merchandise?
Orders received will be processed
immediately. Estimated delivery time
depends on the destination address. To
calculate the delivery time, we add
the time it takes for your ordered
merchandise to arrive at our warehouse
from our supplier and the time needed
for the delivery agent to deliver to
your designated addresses.
The following is an estimated time of
delivery
Standard shipping: 2 - 3 business
days. Actual delivery date will depend
on the date specified by the purchaser
while making the online order.
Please note that we do not deliver to
P.O. Box addresses.
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Where do you deliver?
Delivery of goods are currently
limited to Klang Valley, Penang and
Ipoh only.
However, we will continue to
expand our networks to be able to
deliver to more destinations.
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Do you accept cheque payment ?
Basically, the products on the site
can only be purchased and paid online
using VISA Card, MasterCard,
Maybank2U, RHB Online, PosPay, Hong
Leong Online, Alliance Online and
Mobile Money. You will not be able to
complete the transaction without
choosing a payment gateway.
If you wish to payment via cheque, you
will have to follow the procedure
below:-
Email us the list of products that you
wish to purchase.
We will reply you with the total amount
payable and the details of our bank
account. You will need to pay us via
cheque by either sending us the cheque
or deposit it into our account and
then fax the deposit slip to us to
+60-3-42978254.
Once payment is cleared, we
will deliver the products.
Do take note that we will not be able
to send out the flower until payment
is made.
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